I Am Spending Too Much Time Managing My Accounts to Keep From Getting Ripped Off!

Dear Xfinity,

I think this is where I part company with Xfinity.  I am spending too much time making adjustments to Internet and cell phone accounts and trying not to get ripped off.  Originally, I signed up for an Internet and a cell phone plan with Xfinity.  When I signed up, my Internet plan was $30/mo.  Along the way, I qualified for Diamond status so the plan included “free” access to Peacock.  I understand this $30/mo plan might have been a promotional rate because I used autopay and included a cell phone plan.  But, in April my Internet plan jumped from $30/mo to $70/mo and then 1 month later, it is increasing to $112/mo.  Nobody at the Xfinity office in Beaverton can explain why these price increases are taking place.  It’s the old “less for more” shuffle.  And now, my “free” Peacock plan is not “free” any more.  Yes, it will be “free” for 12 months but then it jumps to some unknown monthly rate.  And, I don’t get any expanation or, warning as to why and when these changes are taking place.  I have also spent countless hours in chat sessions trying to get refunds and adjustments after a recent port-out hack on my iPhone.  There was also a $25 setup charge because my after-hack plan was considered a new plan.  Why do I have to chase this stuff down.  Why doesn’t Xfinity look at my bill and say, "these charges are due to a hack (that, by the way, Xfinity didn’t detect) and, we’ll give credits for charges the hackers billed to my account”.  But that’s OK.  I am only 1 person and Xfinity will do just fine without me.  Maybe someone will actually read this and relate to what their customer base is seeing.  I have low expectations though.

[Edited: "Personal Information"](a soon to be ex-customer)