Visitor
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1 Message
I am paying for cable, but there seems to be no way to schedule an installation.
I am paying for cable, but there seems to be no way to schedule an installation. We moved into an empty condo unit, so who ever lived here before must have taken the boxes. Their last name was [EDITED: Personal Information]. I need a technician to install and bring equipment. I am paying for Cable through my HOA but I don't have access to Cable service. How do I schedule an appointment fo installation, I am paying for something that I am not getting. That is Fraud.
XfinityFrank
Official Employee
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1.7K Messages
1 month ago
Hi there, @user_d06107! Thanks for reaching out to us here on the Community Forum. We can check out the account and see what we can do to get you up and running. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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