Visitor
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1 Message
I am losing my mind
No Xfinity, no wifi in my unit, no television. All because a support agent can't follow simple instructions. I IN ADVANCE requested for my services to be cancelled at a later date, clarifying at least 2-3 times on-call I need my internet in the mean-time and setting a future date in mind
I woke up today to my service terminated and spending my entire evening on wait on the phone with customer service to reactivate my account and provision all my material on the back-end because I don't have a lick of signal in my apartment and am unable to find step-by-step help on that. Thank you a ton Xfinity! You have no idea how much an inconvenience this is
EG
Expert
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116.8K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.1K Messages
4 days ago
Hi there, @user_7q2ixq. Thanks for reaching out to us here on the Community Forum and sorry to hear your account was stopped too early. If you were not able to get this straightened out over the phone, we would be happy to help. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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