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user_ueprpo
1st Topic

2 Messages

Monday, February 5th, 2024 8:37 PM

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I am a Diamond Member with the Gigabit Plan. I am supposed to get Peacock PREMIUM.....

But Peacock says I am already activated and it will not let me upgrade unless I agree to pay $5.99 a month more.  I AM SUPPOSED TO BE GETTING THIS FOR FREE.  I have had multiple on line chats, I was told I would be sent a link, I have spoken to customer service and support reps, and I HAVE SPENT WAY TOO MUCH TIME TRYING TO GET SOMETHING THAT IS SUPPOSED TO BE FREE TO ME.  I also found out that I should have been getting PREMIUM for the last 2 years because of the Gigabit plan.  Xfinity and Peacock are part of Universal.  Why can't you people get your [Edited: "Language"] together instead telling me that multiple people are having this issue and you are "working on it".  This is ridiculous!  Just cancel my current Peacock account and let me sign up for Peacock PREMIUM like I am supposed to have!!! 

I have read other on line reports and I see one where an official Xfinity Employee leaves instructions to send a Direct Message......THERE IS NO DIRECT MESSAGE ICON IN THE UPPER RIGHT HAND CORNER OF THIS PAGE OR ANY SUPPORT PAGE!!!  So don't tell me to do that. 

FIX THIS!!!!!!!!!!!!!!!!!

Question

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Updated 

1 year ago

 • Edited

48

1

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XfinityKei

Official Employee

 • 

1.5K Messages

1 year ago

Hi @user_ueprpo I am sorry for how your experience has made you feel. I know reaching out more than once can be frustrating. As a friendly reminder, "We ask that you begin all forum interactions by finding the most appropriate forum board for your issue type and post it publicly first. If needed, our team will invite you to send us a direct message when we are ready to assist you. Please remember, sending an unsolicited direct message to our team or any forum user, is a violation to our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. "

‎Xfinity Forum Guidelines | Xfinity Community Forum

 

Have you checked all your email accounts to see which email address is linked to the free Peacock experience? You can do this by logging into and checking the subscription for each one. Can you do this and let us know if you find the associated email? 

2

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user_ueprpo

2 Messages

Yes.  I have checked the emails for the primary and secondary emails.  I even had an online chat with Peacock and the rep said neither account is linked as activated.  However, when I go on the Peacocktv website it says I already have an active account.  But I can't get in.  I clicked Forgot Password and it sent me an email.  I clicked through the email to change the password and it still said I was not recognized.

1 year ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_ueprpo Understood. Let's take a closer look then. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

1 year ago

0

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