Visitor
•
2 Messages
Hurricane Ian
We live in the Lely area of Naples. Our community lost power during the storm. Power has since been restored (both to our.grid and to those that surround us) for about three days, but our internet remains down. We were given an ETA of 10/5/2022 at 3:45 pm. After the estimated deadline passed, and our intrrnet was still unavailable, we checked the status center link again. This time we noticed the eta had been simply deleted. As others have mentioned, blanket statements with no actual information, repeatedly referencing the same status center link (also with no information), and the repeated assurances that my frustration is "understood" is almost more frustrating than not having internet. I am asking for specific, substantive information, about the status of the resoration in this area.
CCMacey
Gold Problem Solver
•
541 Messages
3 years ago
Good morning, @user_6aa469, and thank you for reaching out through our Community Forums page for help with your internet service today. I'm sorry to see that your internet isn't working for you at this time due to the recent storm in your area. As with all inclement weather conditions, circumstances can change based on the conditions in the area. I'm glad to see that power has been restored to your home and your neighborhood, but there may still be issues with the power or infrastructure that provides service to your home. Our field technicians are working as quickly and safely as possible in partnership with the local power company, to ensure that everything is up and running just as soon as we can.
A specific ETA for restoration may not be available at this time, as conditions have been changing constantly and it is hard to determine how much time will be necessary to make all repairs and have everyone back online. Rest assured, we are working as hard as we can to have your service restored soon.
0
0