Visitor
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2 Messages
Hurricane Ian
Our power has been restored for nearly 5 days. People in communities all around us have their power, cable and internet restored. We do not. When you look online there is nothing on when, there is no feedback or acknowledgment that you are even working on our area. How can I get a true update? I work from home and this is becoming very difficult.
XfinityRyanE
Official Employee
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1.1K Messages
3 years ago
Hello @user_9551f9, thank you for taking the time to reach out and express your concerns. I'm sorry to hear that you are still without service. As someone that uses the internet for just about everything, I know how important it is to stay connected. The best place to go for updates is the Xfinity App, it's updated in real-time based on our field tech's findings. If there is no ETA on the app, we would also not have an ETA to provide.
Rest assured our techs will continue to work diligently until everyone is back online.
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