Visitor
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2 Messages
Hurricane Ian the 12 day outage in Southwest Florida
We are all just curious to see if there is any type of credit being considered due to the widespread outages in southwest Florida due to Hurricane Ian. We know your crews are working continuously to get us back up and running. We were down for 12 days and I know others are still down. We weren't sure at this point since this was considered a natural disaster, etc. Thanks in advance for any consideration!
XfinityJohnG
Official Employee
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1.6K Messages
3 years ago
Thank you very much for reaching out to us here today. I do hope that you all were safe during that storm. You will definitely be able to request a credit for all of the time without your service. You can request that adjustment at the https://www.xfinity.com/support/status site anytime. If you would like me to look further into those adjustments you can send me a direct message with the full name and complete address for your service and I will be happy to do that for you.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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maxie
Contributor
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94 Messages
3 years ago
Fpl really stepped up, Xfinity failed miserably despite selling fiber optics to prevent just that. Now they won't make any announcement or set any goals for restoration. Nothing Comcast is doing is helping us. I'll be looking for alternatives
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