U

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2 Messages

Sunday, October 9th, 2022 2:25 PM

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Hurricane Ian still out

Hi - we are in timber bend subdivision and have had power back for a week.   Original restoration update said we would have service back by 10/6 but since then the message has reverted to “as soon as it’s safe we will start working on restoring”.  Can you give a better timeline for when our service will be back?

This conversation has been merged. Please refer the main conversation:

Hurricane Ian

Problem Solver

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770 Messages

3 years ago

@user_37278b We appreciate you reaching out to us about your experience. Please, continue following along for updates as discussed in our direct message here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/

and report if your lines are down here: https://www.xfinity.com/customer-requests. 

 

If you need anything going forward, we ask you start a new topic, and we will be happy to help. Thank you! 

(edited)

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