Visitor
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2 Messages
Hurricane Ian outage
We are without cable/internet, etc in our development Hunters Ridge in Bonita Springs, FL because of Hurricane Ian. We are being told that it will be a month before we are back up. Some people in Hunters Ridge have it up but others do not. We work from home. Please let us know why parts of our community has cable/internet and others like us do not. [EDIT: Location information] thank you!
CCValerie
Official Employee
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974 Messages
3 years ago
Hi there, @user_01d190, thank you for taking the time to reach out to us through our Xfinity Forums. I understand how important it is to have services restored. I would like to review the location direct and see what information we can find for you. Please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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