1 Message
human supervisor please
I need someone willing to help with a plan i was offered in writing on chat that is now not being honored
I have already wasted 2 hours on chat, an hour on the phone (still on hold as we speak), with no resolution or anyone who actually gives a [Edit: Language]
XfinityPeterH
Official Employee
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1.8K Messages
3 months ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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EG
Expert
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110.2K Messages
3 months ago
Concern moved here to the Customer Service help section.
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