Hi there, @MGMerrick! Thanks for reaching out to us here on the Community Forum! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address, and we can look into this with you. Thanks!
@user_ju94ue - are you logged into your profile on our community? The chat or direct messaging icon will look like a speech square and when you hover over it before clicking, it will say "Direct Messaging" right on top. Also, depending on how far you are, if there's any issues with your payment method or services and you'd like to handle this all right away, we have loads of Xfinity Stores in the towns we provide service to. Making an appointment before your arrival can help reduce wait time and you could get confirmation on payment issues in person as we cannot make changes to payment methods here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityFrank I don't have that option in the upper right. I have been trying for 3 days to speak to a human. What is wrong with this company? It shouldn't be this difficult and it hasn't been for the past 30 years
user_5uu6gc - Can you try clearing cache and cookies on your device, and/or trying another web broswer? Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
•
1K Messages
3 months ago
Hi there, @MGMerrick! Thanks for reaching out to us here on the Community Forum! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address, and we can look into this with you. Thanks!
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