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user_n9vjzt
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Tuesday, January 14th, 2025

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Human being

How [Edited: "Language"] do I get an actual human being for customer service? This online "chat assistant " is completely useless. I am so [Edited: "Language"] tired of Xfinity's lack of customer service. The exorbitant prices Xfinity charges should give me access to an actual person. I've been trying to reach a human being for 2 hours now. This is ridiculous. 

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Updated 

5 months ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

8 months ago

@user_n9vjzt

 

Thanks for reaching out to us on our Xfinity forums website. We offer many ways to speak to a live agent https://www.xfinity.com/support/contact-us whether it's through our many social media platforms or even calling the one 800 number.

 

Here on the Xfinity forums page we are part of our digital care team and we can assist with any and all your needs. If you could give me a little more detail on how we can assist you that would be greatly appreciated.

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user_n9vjzt

5 Messages

I have tried calling the 800 number. I still couldn't get to an actual human being. This is the dumbest business move ever by Xfinity... making it IMPOSSIBLE  to get an agent on the phone. Worst customer service ever. I'm not complaining about any people, because I haven't reached anyone with a pulse.

7 months ago

0

XfinityOrlandoM

Official Employee

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2.4K Messages

@user_n9vjzt

 

I do apologize you didn't reach a live agent over the phone. Being that you reached out to our forums page could you give me a little detail on how we can help you with your services today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_n9vjzt

5 Messages

Yes, tell me how to get a human on the phone. I've tried multiple times to change my plan. It keeps giving me an "error" and it gives me this number to call...470-903-4674... which isn't an active number. I've tried calling 800-266-2278... no human. I've tried calling 866-975-5250... no human. I'm on the verge of canceling my services because Xfinity keeps raising prices while simultaneously lowering their customer service standards. 

7 months ago

0

XfinityEricB

Official Employee

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2.5K Messages

 

user_n9vjzt Our phone agents at our 800 Xfinity (934-6489) would be able to assist, but we do know some customers prefer not to have to go through the automated system to get the agent they want. We are more than able to and happy to help you with making any changes you like to your service.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_n9vjzt

5 Messages

Tried that number... still couldn't reach a person. The entire point of wanting to talk ON THE PHONE with an actual human is that texting and "chatting" haven't resolved my issue. This is ridiculous and infuriating. 

7 months ago

0

user_zvxuz4

2 Messages

7 months ago

You will never get in touch with a human there... the phone system they use is specifically designed to prevent that.

1

XfinityEricB

Official Employee

 • 

2.5K Messages

 

user_zvxuz4 Thanks for reaching out with all your concerns. You have come to the right place for help with each one, and I'm happy to assist. I can help with the service speed, internet device issue, and the paperless billing concern no problem. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_kys8lp

1 Message

7 months ago

I feel the same way. worst CUSTOMERS service ever!!!! I just want to speak to a real  human

1

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XfinityShawn

Official Employee

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1.8K Messages

 

user_kys8lp My team can help you if you're needing assistance. What issue are you currently having? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_w5brjv

1 Message

7 months ago

I also cannot get connect to a human agent to understand my increase in billing. I have reported the company for this practice and the price hike to the Massachusetts Attorney General. I would like to speak to an agent to understand my options in reducing my bill before I cancel service. 

1

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XfinityJanelle

Official Employee

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1.8K Messages

Hey @user_w5brjv , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_e7zcwv

4 Messages

5 months ago

Totally freaking irresponsible! I hate Comcast/Xfiniti! 

1

0

Again

Expert

 • 

32.3K Messages

@user_e7zcwv​ 

If you post about your problem [not a complaint] in the correct forum we are able to help you through here.  Please don't post any personal identifying information, though.

Closing this three month old thread to further replies.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

5 months ago

0

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