Visitor
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4 Messages
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
XfinityKei
Official Employee
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2.3K Messages
15 days ago
@user_ok0u0a Thanks for reaching out. Our team can help.
Can you tell us if you're seeing an error code or error message?
What happens when you try to activate Disney plus and Hulu?
Are you using the same email address for all three or different email addresses?
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EG
Expert
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116.8K Messages
15 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Chryslerpetz
Frequent Visitor
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9 Messages
14 days ago
Trying to activate Hulu with the newest( a week ago) xFinity bundle. I can log into MyDisney.com. I’m not signed into any Disney family websites, I’ve changed the password nine times, I’ve deleted the browser cache. There is nowhere on the my.disney.com site where you can activate Hulu or ESPN. When I try to log into Hulu is asks which package I want to select.
(edited)
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user_yqslv9
Visitor
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1 Message
13 days ago
This is an absolute joke. I have wasted hours with customer service and got nowhere. All I simply want is an activation link to show up under my subscriptions or get one emailed to me for the Disney+ and Hulu bundle included with the one gigabyte Internet package. Peacock automatically worked.
Xfinity customer service is clueless. They keep pointing me to the same documents over and over and can’t seem to understand that I simply cannot activate anything without the option to activate it.
If anyone has a success story I’d be very interested to hear about it
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Indyharleysgs
Visitor
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1 Message
11 days ago
Ditto on all the complaints. It's also hard to get resolution when you talk to someone whose native language is not English as the nuances of English is not an easy task.
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user_r5sccf
Visitor
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1 Message
10 days ago
Hi, I have same problem about activation Disney plus and Hulu bundle.
There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
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DW_290
Visitor
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1 Message
10 days ago
Having the same issue, just spent the last 45 minutes on the phone with someone who kept explaining the same thing to me. I currently pay for Disney+ premium separately but from what I was told it should have just transferred over to include Hulu but it’s still not showing up as included. Do I need to cancel my premium subscription first?
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user_111mtm
Visitor
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1 Message
9 days ago
Hey folks I had the same frustration not being able to activate the included bundle I did the same steps over and over until I accidentally discovered the trick. I got the email to activate peacock. Hit all the activate buttons and took me to a third party app for peacock. Asked for may email. I entered. Asked for my password. I tried my Xfinity password but that’s not it. The password they wanted was my email again!
hope this helps
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user_0iwszj
Visitor
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1 Message
1 hour ago
I have the same problem. I activated the Disney+ with the email I received from Xfinity support but when I use my email and password in the Disney+ app on my ROKU tv is keeps asking me to sign up for a subscrtiption for $4.99/mon. I have deleted the app on the ROKU and started over several times. How do I get the Disney+ to recognize I have the bundle deal with xfinity?
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