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user_myaw9i
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Monday, March 23rd, 2026 12:35 AM

hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. 

This page says I can make this change: https://www.xfinity.com/support/articles/disney-plus-hulu

Can I upgrade to the no-ads versions of Disney+ or Hulu and only pay the difference?
As of March 17, 2026, you can upgrade to the no-ads version through the Xfinity StreamStore or on your TV box by saying “Manage my subscriptions” into your Xfinity Voice Remote.

But the Xfinity StreamStore doesn't give me the option. How can I make this change, if it's possible?

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8 hours ago

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user_rngvva

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1 Message

1 month ago

I was told by xfinity live help chat that I needed to make a whole new account with Disney and remove the Disney+ from my Xfinity bundle.

So basically choose to pay full price and give up my free bundle... Makes no [Edited: "Profanity"] sense

(edited)

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XfinityDemetrise

Official Employee

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139 Messages

Hi there @user_myaw9i Thank you so much for reaching out!  Did you receive an error message when attempting to add the service yourself?  Or does it simply not show the option to upgrade on Xfinity Stream Store?

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1 month ago

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user_myaw9i

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2 Messages

It doesn't show any option besides the version with ads

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1 month ago

XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you for letting us know you are not seeing the option @user_myaw9i. Regrettably we were informed earlier today that while the ad-free tiers of the Disney+ bundle were originally launched on the 17th, this is now being delayed due to technical issues. We apologize for any inconvenience and should have an update soon. Would you like us to touch base with you in a few days to see if we have an update available yet? 

 

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1 month ago

user_mc0a62

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We would like to be informed when this is resolved so we can upgrade our Xfinity Hulu/Disney without commercials - without having to open a totally separate Disney account - which would make the Xfinity bundle bait a questionable practice at best. 

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1 month ago

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XfinityCliff

Official Employee

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190 Messages

Hello @user_mc0a62 and thank you for your expressing your concern on our Xfinity Community forum in regard to this issue.  Once a resolution is achieved we will be posting additional updates that are visible to those concerned with this, and at that point you should be able to see the update option on the StreamStore as well. 

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1 month ago

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EG

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117.6K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMatthew

Official Employee

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1.7K Messages

1 month ago

@user_myaw9i This was a very recent change as customers were not able to upgrade them when the plans first launched. Are you able to send a screenshot of what you are seeing when you access the SteamStore? 

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user_4f05g5

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1 Message

1 month ago

I just spoke to someone on the phone who told me it's not possible. This option isnt available. Makes no sense.

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user_522dfd

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1 Message

29 days ago

Once this is resolved, does anyone know what it will cost to upgrade to ad-free?

Would we pay the difference between the plans?

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XfinityRichard

Official Employee

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3.2K Messages

Hi there, @user_522dfd Thank you so much for taking the time to reach out regarding upgrading your Peacock account. To upgrade to Peacock Premium it would be $6.00 additional per month, when you have the free stream services you receive when subscribing to any of our Gigabit Internet tiers.-Richard

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29 days ago

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user_9gbkf7

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The question I believe was how much would it be to upgrade Disney+/hulu to ad free?

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28 days ago

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user_0zmo92

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1 Message

I don't want your StreamStore or whatever Comcast is peddling to gate upgrading. How can I simply pay $5-6 more for no ads with the service I get....? 

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19 days ago

user_4bbbfn

Visitor

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1 Message

Same problem….i want to upgrade and i was sent to streamstore…link not working…sent me to a chat bot

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7 days ago

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XfinityMelinda

Official Employee

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106 Messages

Hi @user_4bbbfn, and thank you for posting on our Xfinity Forum with your issue of trying to upgrade. When you tried the Streamstore link, did you see an error message, or did it just send you to the chatbot? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_25e04q

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1 Message

24 days ago

How about upgrading to HuluTV?

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user_9asa3v

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2 Messages

8 hours ago

I completely agree about the Disney / Hulu BAIT tactic that Xfinity is using.  Xfinity is outrageously expensive as it is.  The Disney /Hulu BAIT” included” should be ad-free with the ridiculous amount of money we have to pay each month.  I’m seriously considering getting WiFi through another source, paying directly to channels I want, and canceling everything I have that’s connected to Xfinity!

(edited)

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user_9asa3v

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2 Messages

8 hours ago

This is what the Xfinity response was today.  Do they just keep posting the same response, but change the date?????  This is very frustrating, Xfinity!!!!!

Has anyone had any luck with this yet?

Xfinity chat response:

As of March 26, 2026, you can upgrade to the No-Ads versions of Disney+ or Hulu by paying the difference. This can be done through the Xfinity StreamStore or by using your Xfinity Voice Remote and saying “Manage my subscriptions.” If you are an existing subscriber, ensure you are logged in with your current account to complete the upgrade. For more details see: https://www.xfinity.com/support/articles/disney-plus-hulu

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