hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful.

This page says I can make this change: https://www.xfinity.com/support/articles/disney-plus-hulu

Can I upgrade to the no-ads versions of Disney+ or Hulu and only pay the difference?
As of March 17, 2026, you can upgrade to the no-ads version through the Xfinity StreamStore or on your TV box by saying “Manage my subscriptions” into your Xfinity Voice Remote.

But the Xfinity StreamStore doesn't give me the option. How can I make this change, if it's possible?

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user_rngvva

Visitor

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1 Message

19 hours ago

I was told by xfinity live help chat that I needed to make a whole new account with Disney and remove the Disney+ from my Xfinity bundle.

So basically choose to pay full price and give up my free bundle... Makes no [Edited: "Profanity"] sense

(edited)

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XfinityDemetrise

Official Employee

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61 Messages

Hi there @user_myaw9i Thank you so much for reaching out! Did you receive an error message when attempting to add the service yourself? Or does it simply not show the option to upgrade on Xfinity Stream Store?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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user_myaw9i

Visitor

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2 Messages

It doesn't show any option besides the version with ads

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3 hours ago

XfinityAlyssaA

Official Employee

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2.5K Messages

Thank you for letting us know you are not seeing the option @user_myaw9i. Regrettably we were informed earlier today that while the ad-free tiers of the Disney+ bundle were originally launched on the 17th, this is now being delayed due to technical issues. We apologize for any inconvenience and should have an update soon. Would you like us to touch base with you in a few days to see if we have an update available yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

0

EG

Expert

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116.8K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMatthew

Official Employee

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1.6K Messages

11 hours ago

@user_myaw9i This was a very recent change as customers were not able to upgrade them when the plans first launched. Are you able to send a screenshot of what you are seeing when you access the SteamStore?

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user_4f05g5

Visitor

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1 Message

5 hours ago

I just spoke to someone on the phone who told me it's not possible. This option isnt available. Makes no sense.

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Customer Service

user_myaw9i

hulu disney bundle with no ads

user_rngvva

XfinityDemetrise

user_myaw9i

XfinityAlyssaA

EG

XfinityMatthew

user_4f05g5

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