Visitor
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1 Message
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful.
This page says I can make this change: https://www.xfinity.com/support/articles/disney-plus-hulu
Can I upgrade to the no-ads versions of Disney+ or Hulu and only pay the difference?
As of March 17, 2026, you can upgrade to the no-ads version through the Xfinity StreamStore or on your TV box by saying “Manage my subscriptions” into your Xfinity Voice Remote.
But the Xfinity StreamStore doesn't give me the option. How can I make this change, if it's possible?
user_rngvva
Visitor
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1 Message
9 hours ago
I was told by xfinity live help chat that I needed to make a whole new account with Disney and remove the Disney+ from my Xfinity bundle.
So basically choose to pay full price and give up my free bundle... Makes no [Edited: "Profanity"] sense
(edited)
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EG
Expert
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116.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.6K Messages
57 minutes ago
@user_myaw9i This was a very recent change as customers were not able to upgrade them when the plans first launched. Are you able to send a screenshot of what you are seeing when you access the SteamStore?
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