Hey there, @user_9oygf2, I would be happy to help you with upgrading your DVR plan! I rely on my DVR for recording just about everything, so I understand needing more hours! We are happy to help! Please send us a Direct Message with your full name and your full address!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
I cannot find where to send a direct message and am puzzled as to why it is such a goose hunt to find out how to upgrade my dvr plan. The navigation path leads one to believe this can be accomplished in my dvr, however, when I select “Get Started” I get a message saying “it appears you do not have access.”
@user_9tvwll You'll need to log into the account with the Primary or Manager Xfinity ID associated with the account.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_9tvwll If you are making changes to your account, you'll need to log into www.xfinity.com. If you need assistance, please author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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116.4K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.8K Messages
6 months ago
Hey there, @user_9oygf2, I would be happy to help you with upgrading your DVR plan! I rely on my DVR for recording just about everything, so I understand needing more hours! We are happy to help! Please send us a Direct Message with your full name and your full address!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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