Hello, this should be accessible in your accessibility options: If your remote has it, press A (triangle button) to visit the X1 Help screen, then use the down arrow key to find the Other row. Use the right arrow key to find the Accessibility tile, then press the raised button in the center of the directional pad. You should also be able to turn it off using the voice function. Please let us know here if that works for you. If not, we will do some more digging for you.
Also, depending on your TV (smart or not) that may be a function of your TV, but let's focus on the X1 box and remote before we look at that.
I am sorry to hear that you were not able to turn off the voice settings. Do you know what type of TV box you have?
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Every time I change volume settings I’m told what the new setting is.
This is most likely a TV problem. Announcement of TV volume and mute state are performed by your TV set in response to commands sent by a Comcast/Xfinity remote control, not by the cable box (or by the Stream app, if that's what you are using). Neither one has any idea what the volume is set to, or whether or not the set is muted.
If the cable box is unplugged or its HDMI cable is disconnected (or if the Stream app is not running), do the announcements continue?
If you change the TV's input to anything other than cable, do the announcements continue?
If you post the TV set's model number, maybe we can help. On my Samsung TV, I can turn it on and off with the Samsung remote by pressing
Settings / General / Accessibility / Voice Guidance Settings
deg66
New Poster
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4 Messages
1 month ago
How to turn off audio announcements
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XfinityJeffB
Official Employee
•
323 Messages
1 month ago
Hello, this should be accessible in your accessibility options: If your remote has it, press A (triangle button) to visit the X1 Help screen, then use the down arrow key to find the Other row. Use the right arrow key to find the Accessibility tile, then press the raised button in the center of the directional pad.
You should also be able to turn it off using the voice function. Please let us know here if that works for you. If not, we will do some more digging for you.
Also, depending on your TV (smart or not) that may be a function of your TV, but let's focus on the X1 box and remote before we look at that.
2
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BruceW
Gold Problem Solver
•
27.3K Messages
1 month ago
This is most likely a TV problem. Announcement of TV volume and mute state are performed by your TV set in response to commands sent by a Comcast/Xfinity remote control, not by the cable box (or by the Stream app, if that's what you are using). Neither one has any idea what the volume is set to, or whether or not the set is muted.
If the cable box is unplugged or its HDMI cable is disconnected (or if the Stream app is not running), do the announcements continue?
If you change the TV's input to anything other than cable, do the announcements continue?
If you post the TV set's model number, maybe we can help. On my Samsung TV, I can turn it on and off with the Samsung remote by pressing
Settings / General / Accessibility / Voice Guidance Settings
0
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