Visitor
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2 Messages
How to trigger a signal refresh?
I have a 1100 mbps plan, but I get just under 600 mbps download speeds, and in the Xfinity app it says download speeds of up to 600 mbps. I just recently upgraded my modem and router. Here is the information for the new equipment:
- Router: TP-Link AX3000 -- Up to 3.0 Gbps combined
- 2.4 ghz band: up to 574 mbps
- 5 ghz band: up to 2402 mbps
- Modem: Arris S33 -- Up to 2.5 gbps
Am I misunderstanding my plan, or do I need to just tell Xfinity that my new modem has a higher download speed capability?
EG
Expert
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110.8K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.8K Messages
1 day ago
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