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user_fg55gj
1st Topic

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Friday, June 6th, 2025 3:41 PM

How to trigger a signal refresh?

I have a 1100 mbps plan, but I get just under 600 mbps download speeds, and in the Xfinity app it says download speeds of up to 600 mbps. I just recently upgraded my modem and router. Here is the information for the new equipment:
- Router: TP-Link AX3000 -- Up to 3.0 Gbps combined

    - 2.4 ghz band: up to 574 mbps 

    - 5 ghz band: up to 2402 mbps

- Modem: Arris S33 -- Up to 2.5 gbps

Am I misunderstanding my plan, or do I need to just tell Xfinity that my new modem has a higher download speed capability? 

Question

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Updated 

23 days ago

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EG

Expert

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111.3K Messages

23 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.8K Messages

23 days ago

 

user_fg55gj Good morning! Thank you for reaching out to our Xfinity Forums Team. I'm happy to get you in the right direction. Do you by chance know what your speed your subscribing to? 

 

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user_fg55gj

Visitor

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2 Messages

In my plan and my services it says the plan is 1100 mbps. It specifically says: "Download speed: up to 1100 Mbps, Upload speed: up to 35 Mbps". This is in accordance to what I subscribed to. I can show screenshots but it looks like I can't attach images here. 

However, when I go to Services in the Xfinity app on my phone, it says "Download speeds up to 600mbs". 

Again, not sure if I'm misunderstanding my plan or if my speeds are provisioned based on my old equipment before I upgraded. 

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23 days ago

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XfinityJorge

Official Employee

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2.3K Messages

 

user_fg55gj Allow us to work together and take a deeper look into this for you. We know how important it is to get those fast speeds at home especially when doing important tasks so we got your back. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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23 days ago

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