How to train your dragon tickets

I am a diamond member and got a notification of two free tickets for this movie through Fandango. How do I claim this reward?

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XfinityJanelle

Official Employee

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1.6K Messages

2 days ago

Hey @Jmac3 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the movie tickets. I would be more than happy to offer my assistance looking into this further for you. You can Visit the Xfinity App or Xfinity Rewards and sign in to your Xfinity account. You can then redeem eligible rewards, view your redemption history and more.

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Jmac3

Visitor

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3 Messages

There is nothing there. I have the app and I have signed in on the web but it is nowhere to be found.

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2 days ago

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XfinityJanelle

Official Employee

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1.6K Messages

I will be happy to take a look for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 days ago

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Jmac3

Visitor

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3 Messages

I am signed in but do not see where to go to send direct message.

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2 days ago

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XfinityJanelle

Official Employee

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1.6K Messages

When you are signed in, go to "my profile" and check to make sure opt out of direct messaging is not enabled. Let me know if you are able to send a message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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BruceW

Gold Problem Solver

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26.5K Messages

2 days ago

These seem to be available once again today:

See “How to Train Your Dragon” — tickets on us (up to $15 each, ticket price and fees, $30 total) How to Train Your Dragon Fandango Promo Codes

Restrictions apply. Offer ends 06/17/2025. Offer limited to platinum and diamond tier Xfinity Rewards members 18+ with account in good standing while supplies last. Comcast reserves the right to modify or cancel offer at any time. May not be assigned or transferred. All redemptions are final. Limited time offer. Fandango Promotional Code (“Code”) is good for two tickets (up to $15 each, ticket price and associated fees and charges, $30 total) to see How To Train Your Dragon at participating Fandango theaters in the US. Code must be entered at checkout. Code is void ... if not redeemed on Fandango.com or via the Fandango app by 07/01/2025 or when How To Train Your Dragon is no longer in theaters, whichever comes first.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Jmac3

How to train your dragon tickets

XfinityJanelle

Jmac3

XfinityJanelle

Jmac3

XfinityJanelle

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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