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user_iabtn9
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2 Messages

Monday, June 9th, 2025 9:42 PM

How to train your dragon movie tickets

I had an email saying to get my free movie tickets but now when I go into my rewards, it is not there for me to redeem. 

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Updated 

2 days ago

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14

XfinityQuemekia

Official Employee

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218 Messages

7 days ago

Hello @user_iabtn9 I hope you're having a great start to your week. We appreciate you being a part of our Xfinity Community Forum. 

We are sorry to hear about the problems you're having with your Xfinity Rewards. The email that you received, did it have an expiration date or any additional details?

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user_iabtn9

Visitor

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2 Messages

It was just the usual monthly email letting me know that June rewards were ready to redeem and there was details about free tickets for the movie. Exactly like how it has been in the past with movies like Wicked, Migration, and such. 

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7 days ago

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XfinityQuemekia

Official Employee

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218 Messages

When you signed in @user_iabtn9 were you able to redeem the offer, or the offer itself was unavailable?

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7 days ago

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user_cgs53v

Visitor

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7 Messages

@XfinityQuemekia​ I am having the same issue.  The offer was in my rewards page 2 days ago and now it's gone.  HELP... we were going to take my son for his birthday this weekend. 

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6 days ago

XfinityAlfonso

Official Employee

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1.7K Messages

 

user_cgs53v thank you so much for reaching out and adding your voice to this conversation!  Rewards promotions like movie tickets are available only while supplies last, so it may be that these are no longer available. We would love to look over this for you as much as possible. 
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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6 days ago

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user_cgs53v

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7 Messages

@XfinityAlfonso  I did this and nothing happened 

(edited)

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6 days ago

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joblingm

Regular Visitor

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9 Messages

7 days ago

Exactly same issue for me - can't even find the email now!

1

XfinityEva

Official Employee

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1.7K Messages

Oh no! Thank you so much for reaching out. Are you signing in with the same user account? 

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7 days ago

0

user_ljpwzz

Visitor

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2 Messages

6 days ago

Same! I received a notification and now there is nothing in the app. 

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XfinityJeniece

Official Employee

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3.2K Messages

 

Thanks for reaching out regarding the movie tickets! I am so excited to see the new movie, and we want to ensure you can get your movie tickets! Are you logged into your primary username? Are you showing other June offers available?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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GundamSteven

Visitor

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1 Message

6 days ago

I am experiencing the same problem!!! I have a screenshot to prove I got the promotion and I can’t find it or the email anywhere!!

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XfinityAngie

Official Employee

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1.9K Messages

 

GundamSteven, thank you for reaching out to Xifnity Support. If you are still having issues, please do the following: 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

0

user_9x1gby

Visitor

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1 Message

6 days ago

I can’t find it either. I got the email and push notification and now the reward is not appearing.

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XfinityThomasA

Official Employee

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2.5K Messages

 

user_9x1gby- It's important to us that you're able to enjoy your rewards! Have you tried clearing the cache and cookies on your device? Also, can you confirm that you're logged in using the Primay ID when claiming your reward?

 

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6 days ago

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user_gqeeiv

Visitor

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1 Message

6 days ago

I am having the same problem. When I got the push notification I logged in and tried to claim the fandango ticket credit and the how to train your dragon activity set but the rewards system was slow and glitching and wouldn’t load. When I logged in again all how to train your dragon offers had mysteriously disappeared 

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XfinityChristy

Official Employee

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2.1K Messages

 

user_gqeeiv Hello, and thank you for reaching out via our Xfinity Community Forums. I would be happy to look into those tickets for you. To get started, please send me a direct message with your full name and address.  

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

0

user_l5kx51

Visitor

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1 Message

6 days ago

Having the same issue.  Even had a badge pop up on my iPhone and when I clicked it, it took me to the general rewards page and there was nothing there regarding 2 free tickets to the movie.

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Scottish_Haggis

Regular Visitor

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4 Messages

5 days ago

Same issue here. 
I’m a platinum rewards member, had the email, was showing on the rewards page, but it’s now gone.

was there a limited number of tickets and they have all be claimed? 

1

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XfinityBillie

Official Employee

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3.4K Messages

 

Scottish_Haggis Thank you for taking the time to reach out to us here on our Xfinity Forums. These types of rewards are while supplies last. I can definitely understand the frustration, my dad loves when he can get these types of rewards and take his grandkids to the movies. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

0

user_61b4kt

Visitor

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1 Message

4 days ago

I'm having the same issue. 

1

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XfinityOrlandoM

Official Employee

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2.1K Messages

@user_61b4kt !

Thanks for reaching out we do apologize for any inconvenience.

 

Are you logged into your primary username? Are you showing other June offers available?

 

Also have you tried clearing the caches and cookies on your device that you're accessing the rewards section from?

I am an Official Xfinity Employee.
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4 days ago

0

user_ye2c9l

Visitor

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3 Messages

4 days ago

Is there an actual resolution to this issue?

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XfinityBillie

Official Employee

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3.4K Messages

 

user_ye2c9l Thank you for taking the time to reach out to us here on our Xfinity Forums. These types of rewards are while supplies last. I know that How To Train Your Dragon is definitely a must watch movie, I truly apologize for any frustration. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

0

user_ye2c9l

Visitor

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3 Messages

4 days ago

So what is the answer to provide resolution?  These rewards should be available!

3

XfinityGabriel

Official Employee

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2.3K Messages

 

user_ye2c9l, Great question. I can understand the importance of getting a resolution to the redemption of the How To Train Your Dragon movie ticket as a big-time fan of this movie myself. You've reached the right place. I would like to pull up the account to take a look at what's going on. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_ye2c9l

Visitor

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3 Messages

This is the problem, no direct answer and no resolution, just an auto bot response.

Dissapointing and Dissatisfying as typical.

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4 days ago

0

XfinityJeniece

Official Employee

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3.2K Messages

We would be happy to help you with the issue, user_ye2c9l. We would need to access your account for more details. If you can, please send us a Direct Message with your full name and your full address.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

0

user_9dpzvq

Visitor

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4 Messages

4 days ago

Has anyone been able to get these tickets? I just checked my mother-in-law's account (platinum) and it isn't showing for her either. My son is a lower reward tier and has been able to claim the buy one get one free offer for the movie tickets. It seems the higher tiers aren't getting the tickets. My account is diamond level and nothing there. This is disappointing.

(edited)

0

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user_9dpzvq

Visitor

 • 

4 Messages

4 days ago

Xfinity announced that rewards members can get up to two Fandango tickets to the live-action adaptation of How to Train Your Dragon, which premieres in theaters on June 13. This is a limited-time offer available from June 2 to June 17, aimed at Platinum and Diamond tiered members. Still, Silver and Gold tiered members qualify for a special buy-one, get-one movie ticket offer if they want to see the movie.

This doesn't say anything about while supplies last.

0

Cath12345

Visitor

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1 Message

2 days ago

I had the same problem.  As soon as I clicked on email to log into my platinum rewards,  it was gone and I had an error.

I've been getting messages that there's work being done in my neighborhood also by xfinity. One yesterday the 13th and again they said Tuesday the 17th. No information on what's being serviced, but they listed my address only.  How can I check if it's the whole neighborhood that will be affected?

1

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XfinityBillie

Official Employee

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3.4K Messages

 

Cath12345 I would be more than happy to take a look and see if I can shed some insight to the upcoming work as well as see what's happening with your rewards. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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