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user_iabtn9
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Visitor

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2 Messages

Monday, June 9th, 2025 9:42 PM

How to train your dragon movie tickets

I had an email saying to get my free movie tickets but now when I go into my rewards, it is not there for me to redeem. 

Question

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Updated 

12 minutes ago

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6

XfinityQuemekia

Official Employee

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203 Messages

1 day ago

Hello @user_iabtn9 I hope you're having a great start to your week. We appreciate you being a part of our Xfinity Community Forum. 

We are sorry to hear about the problems you're having with your Xfinity Rewards. The email that you received, did it have an expiration date or any additional details?

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user_iabtn9

Visitor

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2 Messages

It was just the usual monthly email letting me know that June rewards were ready to redeem and there was details about free tickets for the movie. Exactly like how it has been in the past with movies like Wicked, Migration, and such. 

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1 day ago

0

XfinityQuemekia

Official Employee

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203 Messages

When you signed in @user_iabtn9 were you able to redeem the offer, or the offer itself was unavailable?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 hours ago

0

user_cgs53v

Visitor

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7 Messages

@XfinityQuemekia​ I am having the same issue.  The offer was in my rewards page 2 days ago and now it's gone.  HELP... we were going to take my son for his birthday this weekend. 

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7 hours ago

0

XfinityAlfonso

Official Employee

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1.7K Messages

 

user_cgs53v thank you so much for reaching out and adding your voice to this conversation!  Rewards promotions like movie tickets are available only while supplies last, so it may be that these are no longer available. We would love to look over this for you as much as possible. 
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

0

user_cgs53v

Visitor

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7 Messages

@XfinityAlfonso  I did this and nothing happened 

(edited)

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7 hours ago

0

joblingm

Regular Visitor

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9 Messages

14 hours ago

Exactly same issue for me - can't even find the email now!

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XfinityEva

Official Employee

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1.7K Messages

Oh no! Thank you so much for reaching out. Are you signing in with the same user account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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14 hours ago

0

user_ljpwzz

Visitor

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2 Messages

8 hours ago

Same for me. I never received an email however it was a notification. Now in the app there is nothing about the tickets 

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GundamSteven

Visitor

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1 Message

60 minutes ago

I am experiencing the same problem!!! I have a screenshot to prove I got the promotion and I can’t find it or the email anywhere!!

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user_9x1gby

Visitor

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1 Message

12 minutes ago

I can’t find it either. I got the email and push notification and now the reward is not appearing.

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