how to switch to NOW Internet and have continuous intenet

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_lgqyio, and thanks for reaching out on our Xfinity Community forums!  We're here to help!

We can definitely help point you in the right direction! To transition from your current Xfinity service to NOW Internet, the first step would be for us to assist with setting up the cancellation of your existing services. NOW Internet eligibility requires other Xfinity services to be removed (or be set up in the process of removal,) with Xfinity Mobile being the exception.

Don't worry, we can set up the cancellation on the existing services so you won't lose them until you are ready to activate the NOW services once you receive your Self-Install kit for it. 

After that, you’ll be able to use the NOW Internet portal to verify eligibility for your address and sign up online.

To get started, please send us a Direct Message with your full name, and complete service address for your current services.  Once we have your cancellation order built, you should then be able to place the order for your NOW Internet service online. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.