How to Speak to an Actual Support Person at Xfinity

XFINITY TIP - WHEN NEEDING ASSISTANCE

If you have ever tried to get through to an actual human being for assistance with Xfinity, you probably have found that it is impossible. Here are two tricks:

OPTION 1:

1) Log onto your Xfinity account online, go to Support (https://www.xfinity.com/support/contact-us), and start a chat via Xfinity Assistant.

2) Click on Troubleshooting > Account > Manage Plan > Cancel My Plan > One of My Services > Schedule a Callback.

They seem to only want to talk to people that are threatening to cancel their plan.

OPTION 2:

Send a Text Message to 266-278. Enter "HELP" or "CALL BACK". Send the message.

For either option, after completing some additional information, a miracle will occur - a living, breathing person will call you!!!

Responses

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Selected Oldest First

U

user_swjzd0

Visitor

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1 Message

11 months ago

Thank you! I have been very frustrated because it is a continual loop!

5

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U

NOT TRUE. I can’t get any help AT ALL because their stupid automated system can’t let anyone talk to a human. They keep saying that my service is out due to a power outage + the power has been restored for 3+ hours. I don’t think they know that the power was out because a power line caught fire + melted. The power company came + replace their lines but I don’t think Xfinity even knows it happened. The automated system keeps telling they can’t put me in touch with an agent due to the power outage. The power is on + let’s not kid ourselves - the call is going to India anyway. WHY CAN I NOT TALK TO A FREAKING HUMAN????? So that I can let someone know that they probably need to send a technician out to check the melted lines.

UGH. WISH I HAD OTHER SERVICE OPTIONS - XFINITY YOU SUCK.

2

U

user_l3t44c

Visitor

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8 Messages

I support you , i am a loyal customer, I endorse your message, Xfinity support service suck

11 months ago

0

XfinityJeniece

Official Employee

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4K Messages

Hey there, user_fcx2sn, thanks for reaching out through Xfinity Forums regarding the issues with your service. We would be happy to take a look at your account to confirm the service interruption details. I know how important it is to be up and running!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

Customer Service

csachs22

How to Speak to an Actual Support Person at Xfinity

XFINITY TIP - WHEN NEEDING ASSISTANCE

user_swjzd0

user_fcx2sn

user_l3t44c

XfinityJeniece

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