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Don145809
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Not applicable

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6 Messages

Tuesday, September 10th, 2024 6:10 PM

How to send an email to the support team

Subject say's it all.  I would like to send email to support team for help but it does not appear to be possible.  FYI you AI assistant [Edited: "Language"].

My issue is with one email account not accepting login details.  This stopped as of today with no changes to my account.

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1 month ago

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XfinityThomasA

Official Employee

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2K Messages

5 months ago

Thank you for joining us here on the Xfinity Forums, Don145809. While we have no email address to share; you can view all methods to contact a Comcast specials here. We can help with all things Xfinity here; the Forums are similar to email. What email client are you using to access your Xfinity email? Are you able to log in and view your emails via Xfinity Connect? Have you tried resetting your password via xfinity.com/password? 

 

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Don145809

Not applicable

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6 Messages

I have reset my password and that did not help.   Same issue with email clients and Xfinity Connect.   One of my secondary accounts fail with "The entered credential or authentication information does not work or are no longer accepted by provider.  Please change them."  I tried to call support but they transferred me and the wait started at over 20 minutes then moved to over 40 minutes so I hung up.

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5 months ago

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XfinityThomasA

Official Employee

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2K Messages

We'd appreciate the opportunity to help out here, Don145809. What error code or message are you receiving after resetting your password? 

As a quick reminder; using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address can potentially expose your Xfinity ID and password to fraud and other risks. We recommend you access your Comcast email by going to Xfinity Connect.


And, any time you change your comcast.net email password you will need to make sure you update any other email client with the new password there. The passwords stored in those third-party email clients are not updated automatically and will not allow you to connect to the email servers without inputting the new email password there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_obl8d6

1 Message

My email has been hacked and I need help to restore service.  I was fortunate to speak to an agent who said he would verify something by calling my Xfinity land line but never called.  Help please!!!!

This reply has been converted into a post

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1 month ago

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BruceW

Gold Problem Solver

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26.2K Messages

5 months ago

... One of my secondary accounts fail with "The entered credential or authentication information does not work ...

You need to change the password stored in the account displaying the message. Click (gear icon) / Email Settings / Accounts and then Edit for the secondary account. Enter the new password under "Incoming server / Password", then click "Save".

The error message should be cleared and access to your secondary account should be restored. Please let me know if this helps!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Don145809

Not applicable

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6 Messages

I did update that section with the new password and no change. 

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5 months ago

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miked112

Visitor

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3 Messages

5 months ago

Same problem here. I cannot log into my secondary email account.

I tried resetting it but get the following message:  "Validation of server IMAP.comcast.net failed due to invalid credentials."

I use this email for business.  This needs to be fixed ASAP.  I am losing money and will need to be re-imbursed if I lose this email address!

I have tried everything in the book. Even deleted the account but XFINITY will not let me create the account again.

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XfinityJorge

Official Employee

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1.9K Messages

 

miked112 Thank you so much for using our Forums. We are here happy to work together and help with your email issues. We are heppy to help and if you can send us a DM we can work on getting this fixed. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 
 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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Don145809

Not applicable

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6 Messages

@XfinityJorge​ What about me.  I started this and would also like to get mine resolved.  The secondary email is what I have provided to get notification on a flight that I will be taking on Friday.  I need this resolved ASAP.

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5 months ago

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XfinityEricB

Official Employee

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1.9K Messages

 

Don145809 Let me take a closer look at the email specifically on your account that is having the problem.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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Again

Expert

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31.1K Messages

@miked112​ 

Same problem here. I cannot log into my secondary email account.

I tried resetting it but get the following message:  "Validation of server IMAP.comcast.net failed due to invalid credentials."

I use this email for business.  This needs to be fixed ASAP.  I am losing money and will need to be re-imbursed if I lose this email address!

I have tried everything in the book. Even deleted the account but XFINITY will not let me create the account again.

If you deleted the account it's most likely gone.  And Comcast isn't going to reimburse you.  However, Customer Security Assurance might be able to get that email back for you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I also want to let you know about Google Workspace.  They have an email address that costs $6 a month and gives you some extras to go along with it.  You might want to check it out.  Yes, it's a different email address, but you've been using Comcast's residential email for business, and it wasn't meant for that.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 months ago

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user_pgcv58

1 Message

I have a similar issue.  I was forced to update my password on a secondary account.  Since the password update, I can access (send & receive) only by using a web browser to login to the Xfinity website.   I can receive email on my desktop on Outlook (Classic) but cannot send them.  I can also receive email on my iPhone but cannot send them.  I tried deleting the email account in Outlook (Classic) on my lap top, and reinstalling it.  Unfortunately, because Xfinity does not accept the new password, the account will not reinstall so I cannot even receive email in Outlook (Classic) on the laptop.  I tried adding the email account to Outlook (New) and it appears to install, but will not receive emails.    I have read on other posts of reports that Xfinity claims this is a Microsoft problem vs an Xfinity one because the web browser access works.   How does this explain the simultaneous iPhone problem (unless Microsoft recently purchased Apple....)  Any help or assistance would be greatly appreciated.  

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5 months ago

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