Visitor

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1 Message

Tuesday, August 25th, 2026 5:39 PM

How to send a "direct Message"

Don't see a "Direct Message chat icon.  Where is it?

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Official Employee

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3.6K Messages

1 day ago

Hello, @user_8056gb and thanks for reaching out to us on the Xfinity forums! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. We ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we have you here, can you tell us the reason you need to send a message? 

Expert

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120.3K Messages

1 hour ago

Concern moved here to the Customer Service help section.

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