New Poster
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11 Messages
How to report issues
Having issues with gaming and streaming. Severe lag and drops. When Im streaming, many times it just stops and starts constantly. Ive reset my Cable Modem several times. Nothing seems to help
When gaming, I get lag and packet loss reported in game.
Who to contact. With my BILL getting rediculous in price, it should at least be constant good service. Your pushing me to Ziply with your prices and poor service.
XfinitySara
Official Employee
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2.5K Messages
8 months ago
Hey there, @rickw7psk! Thank you for taking the time to visit our community forum, and for creating this post regarding your connectivity issues and billing concerns. Our team is awesome to work with! We'll do everything we can to help :) First, have you recently reviewed these Connection Troubleshooting Tips? That is a good place to start, so please let us know if you notice anything that can be adjusted on your end. Otherwise, we may need to take a closer look, which we're happy to do.
Regarding the price concern, I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help with this, too! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.
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user_5aw9vx
Visitor
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1 Message
6 months ago
I keep trying to log into the xfinity steam app and I get an error sat something unexpected happened then I get booted from the app.
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user_x4ywrr
Visitor
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1 Message
2 months ago
I have had so many issues with xfinity employees also supervisor. They are the ones to mess up things, then not able to fix. I literally hate this company. The latest i called in to help sign in on old phone. Im currently waiting on new phone that broke in 7 days. They fix for 5 min then everything went out. NO INTERNET. I went from watching tv to nothing. I work from home. Not the first time you have cost me money. I don't have my phone nor internet. WHY IS THAT
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