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user_3o0w0f
1st Topic

Visitor

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1 Message

Thursday, July 17th, 2025

How to Renew Student Promotion Before It Expires?

Hi Xfinity Support,

I currently have a 2-year student promotion which is ending soon. When I first signed up, I was told that I could renew the promotion if I’m still a student at the time of renewal. I’m still actively enrolled as a student and would like to continue with the student offer if possible.

Can you please let me know:

  • How I can renew or reverify my student status?

  • Is there a specific link or form I need to complete?

  • Should I speak to someone in person at an Xfinity store?

  • Or is there a contact person or team I can reach out to?

Question

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Updated 

1 month ago

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Oldest First
Selected Oldest First
EG

Expert

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114.1K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.4K Messages

3 months ago

 

user_3o0w0f You have come to the correct place for help with doing an account review. Please feel free to send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_tlbrag

Visitor

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1 Message

Can I hop on this as well? I am also still a student who would like to renew their student plan

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1 month ago

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XfinityPeterH

Official Employee

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2.4K Messages

 

user_tlbrag We are happy to help you with reviewing offers. Just a heads up about student plans. Once the enital promo is complete there is not a way to renew those, but we can see if any other offers are present for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That said sine you have already sent us a DM we will continue to help you there. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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