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Notahappy11
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Regular Visitor

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15 Messages

Wednesday, July 19th, 2023 3:13 AM

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How to Redeem Xfinity Peacock Reward

I get this email that I can redeem a reward of Peacock premium for being a platinum Xfinity rewards member. It’s supposed to be so easy as just signing in and I have tried following email directions to no avail. The robo assistant does not help and nor does it take you to the next page to sign in. I don’t even see that reward itself on my rewards page to redeem. I’m I missing something or has the offer expired? This is why I don’t like these alleged rewards because when I do show interest and want to take advantage of the offer, it ends up being a headache to sign up or whatever.

Question

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Updated 

1 year ago

1.4K

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traber

Contributor

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30 Messages

2 years ago

I have the same issue. Got the email, finally got Rewards page to load my rewards and the Peacock Reward is not listed.

1

XfinityBillie

Official Employee

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3K Messages

@traber thank you for taking the time to reach out to us here on our Xfinity Forums. Can you try to clear your cache and cookies and log into the Rewards page now and see if the offer is there? We definitely want to help you resolve this concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

el_bajo

New Poster

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13 Messages

2 years ago

Same issue here and also am a Platinum member. Got the e-mail yesterday so signed in (tried both desktop and mobile browsers), but there is no offer in the Rewards section. Some people mentioned that it appears as a banner, but don't see that either. And, yes, the Xfinity Assistant is pathetically not helpful with this. C'mon Comcast - get your ish together and help people out! 

Looking at other discussions, this has been going on for over three weeks at this point - I figured they would have it working before sending us that e-mail yesterday.... 

(edited)

0

decahill

Visitor

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1 Message

2 years ago

Same issue. Did manage to see the reward on the Xfinity Rewards page after a couple of refreshes. Kept getting an error when trying to redeem. Logged out of Xfinity and back in with the same email address my Peacock account was created with and did get the reward redeemed. Tried to follow the instructins to go to Xfinity Assistant but there is no Peacock banner to click on to activate. Went directly to Peacock and logged in but no prompts to complete the activations. I canceled my premium subscription through Google Play and will try again in a while. Sent a support request to Xfinity last night no answer yet

2

XfinityThomasB

Official Employee

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1.6K Messages

Hello @decahill. 

Could you please send our team an updated direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_660b58

1 Message

Where is this supposed "Direct Message Link". I see nothing even resembling this. 

1 year ago

EG

Expert

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108.3K Messages

2 years ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityAngie

Official Employee

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1.6K Messages

2 years ago

@Notahappy11, Thank you so much for reaching out through Xfinity Forums. We are aware of the issue with Peacock, and we are working on a fix for the issue. We will let you know as soon as there is a solution. Thanks so much for your patience.

4

0

Jason_r21

New Poster

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4 Messages

@XfinityAngie​ ​ I have been trying to use my redeemed reward for over 2 weeks.  How long is a reasonable wait?  Don't offer rewards (no one asked for it, you offered it) that you make impossible to use.  It really upsets your customers. 

Xfinity can't seem to figure out how to properly process this offer.  At this point, I would rather just get a credit on my bill and pay for it myself.  The offer will be expired by the time you get around to figuring it out. 

Remember, you would have figured it out overnight if it was costing YOU money.

2 years ago

XfinityRichard

Official Employee

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1.6K Messages

Hi there, @Jason_r21 Thank you so much for the time you are taking out of your day to reach out to us regarding not being able to redeem the Peacock offer. We do have engineers who are working on this as we speak with many customers reporting back that they are now able to access and redeem the Peacock offer. You can try the Xfinity Assistant or if you have had Peacock before in the past all you would have to do is enter the same email address and password you had in the past and follow the activation steps. Have you recently tried any of those steps?-Richard

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Jason_r21

New Poster

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4 Messages

I never paid for it, it has always been included in my plan so I never had to register for an account.  Now when I register for an account (even the admin account), it wants me to pay for it.

2 years ago

0

XfinityBrianH

Official Employee

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1.1K Messages

Rewards members should be able to go to https://www.xfinity.com/rewards to take advantage of the offer. You’ll then receive an email with instructions on how to activate your offer. If you are not seeing the activation banner when you log in please clear your cache and cookies for your web browser. Please let me know if this does not work for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_b619ed

Visitor

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2 Messages

2 years ago

I’m having the same exact issue- spent hours in chat today with promise of resolution within the next two hours…. Nothing. :(

1

XfinityVianney

Official Employee

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1.9K Messages

I can assure you that we haven't forgotten about you. We are still very much working with our system hand-in-hand with Peacock to ensure everyone gets access. In the meantime, we thank you for all your patience @user_b619ed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Dani_s2

1 Message

2 years ago

I too have gone through the process as detailed in an email from Xfinity to redeem Peacock numerous times and eventually received an almost done message but still do not have Peacock. Very difficult with no resolve. 

1

XfinityKatie

Official Employee

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744 Messages

@Dani_s2 Thanks for reaching out! We’re aware some customers are having an issue activating their Peacock Premium plan. We are actively working with Peacock and their technology partners to resolve the issue as quickly as possible.  Have you tried any of the suggested steps above, like clearing cache and cookies and retrying the Xfinity Assistant? 

Any new updates we have available can be found by visiting the Peacock Subscription Activations Thread

[Edit: Tagged User]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9580b9

1 Message

1 year ago

I got the same email 18Jul and have been trying ever since. I've tried clearing cache, using different browsers, and even different devices. Not much of a reward if you can't redeem it.

1

0

XfinityMartyR

Official Employee

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1.7K Messages

Comcast and Peacock have been working to improve the activation experience, please try the following steps to see if you can access Peacock Premium. 

Restart the activation steps from the beginning: 
*Access the Xfinity Assistant from here:  https://www.xfinity.com/xfinityassistant/ 
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated. *If the banner was clicked, that should route you to the Peacock website to continue activation. 
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  

If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 
*Go to https://www.peacocktv.com/ and click “Sign In” 
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

 

Also, please check for any new updates we have available by visiting the Peacock Subscription Activations Thread.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

brueggeman73

1 Message

1 year ago

I have tried everything from all my different devices, following all the instructions and emails. Xfinity Assistant is totally useless and doesn’t even have any options regarding Peacock rewards. 
I am so frustrated and wasted so much time on this. I’ve been with Comcast for 18 years and this is ridiculous. I finally moved to a different area where they have other internet companies. I will be checking into them instead of constantly wasting my time with Comcast, being sent around in a circle like some idiot. The Xfinity Assistant is a joke and can’t answer the easiest questions!

1

XfinityDilary

Official Employee

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1.9K Messages

Thanks for trying, @brueggeman73. If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. Did you try signing in through the Peacock App or website? This may be the same login as Xfinity, but it may not be. If you have multiple email addresses, please try them all. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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