How to reattach coax cable running from exterior pole to house

Hey @user_qf713t, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to let us know there may be a cable drop line issue. I would be more than happy to offer my assistance looking into this further for you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help and look into scheduling.