How to reach a live agent

user_00v52h Thank you so much for using our Forums to contact us and our team is here happy to help. You came to the right place for help and we will make sure you are taken care of. To get started can I please get your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message