Visitor
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5 Messages
how to reach a human
Cannot reach a human being. Live chat is AI only, keeps saying it will get an agent but loops back to 'what is the issue'. Never did reach a live chat agent. Called the phone number for customer service and spent 20+ minutes running through prompts, finally began randomly pressing numbers and finally got a person. I was calling about a reported safety issue with wires down and did the form online a week ago. Received a case number with 'someone will get back to you in 24-48 hrs. Nothing. So that's why I called today. Person who answered said they needed to send a technician, they clearly did not understand the issue. When will we get to reach (1) a human being that (2) has English as a first language?????? Sorry for the rant, clearly very frustrated!
XfinityRaul
Official Employee
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3.2K Messages
1 hour ago
@user_6c6e84 Thanks for reaching out to us via Forums. I would be more than happy to review the status of this case that was opened. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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