Hello, @user_076eae. I'm sorry to hear you're having a negative experience with our service. Can you please elaborate on what's going on? How can I help turn things around?
We were informed about the current special of cable and internet expired. I called customer service who hard sold the target debit or credit card that required prepay for 6-12 months, something we did not like. We were told if we only got internet service it’ll be around 80 dollars a month. We hung up to think it over and when I called back an hour later, we’re told it’ll be 140 dollars a month. We feel we’re lied to, my being an xfinity customer for more than a decade is worth nothing and the rude person kept on addressing me ma’am. We’re thinking of ditching xfinity after a horrible experience.
Thank you for sharing your recent experience with us. We do not have an option for customers to pre-pay service for any length of time to receive a special discount or promotion. We do not offer a Target debit or credit card either nor would we request you to pay services using that payment method only. It would appear you were in contact with some bad actors that were attempt to get you to purchase Target gift cards on their behalf. When you mention you called us and/or called back, did you use our main number 1-800-934-6489 or a different one?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My experience with Xfinity Mobile has been nothing short of infuriating. During Black Friday, I was informed of a promotion they were offering to their internet service customers. The deal was supposed to include a discounted price for one phone line and a second line "free" of charge, all for approximately $55 a month. I decided to take advantage of this offer and switched from a provider that both my husband and I were perfectly happy with. Big mistake.
The first bill I received from Xfinity Mobile was exorbitantly high—nothing close to what was promised. When I called to inquire, I was told that the promotion "never existed." After spending an exhausting six hours on the phone and being bounced between five different representatives, it was eventually confirmed that the promotion did, in fact, exist at the time I signed up. They adjusted my bill, which I thought had resolved the issue.
Unfortunately, the nightmare didn’t end there. Just a month later, I received yet another outrageous bill, this time three times the amount of the adjusted rate. Once again, I found myself on the phone with customer service, this time spending over an hour trying to address the problem. To my disbelief, they again claimed the promotion did not exist.
The complete lack of communication within the company, the negligence, and the unapologetic incompetence are beyond disgusting. I wouldn’t recommend Xfinity Mobile’s services to my worst enemy. As soon as I’m off the phone, I’m switching back to my previous provider, Metro, where my husband and I never had issues like this.
Xfinity Mobile’s business practices are deceptive, unprofessional, and outright frustrating. If you're considering their services—don’t. Learn from my mistake and save yourself the headache.
Xfinity/Comcast, [Edited: "Inflammatory"]! AI is all they have for any kind of assistance, and the only way to get a human is for new accounts!! The Now prepaid service, they can't take a payment for say they 1800Xfinity, has nothing to do with it. Always point you in the direction of downloading the Xfinity app, I don't want to... Just take a payment restore my service and shut up, few years ago my information was leaked and after settlement all that was offered nothing, a sign off on documents and after fees, may get less than 0.00, thanks a lot for insuring my name, address, birthdate, and social is NOT, secure.. [Edited: "Inflammatory"]
My experience with Xfinity so far is horrible. Be very careful dealing with them. I sighed up for introductory rate of $25 with tax $27.99 first 2 months billing was correct but then to my amazement they added $100 per month for 2 months before i caught them. I kept using there chat but that is totally worthless. They never give a straight understandable answer on chat. I finally got a real person that not willing to fix overcharging but changed me to a unlimited plan that I thought we had from the start. I would recommend using Century Link which I have in South Fork Co and it is cheaper and works better!
@user_h48we1 thank you for taking time out of your day to reach out over Xfinity Forums. I completely understand the frustration when there are unexpected charges on a bill, and sorry to hear you weren't able to get assistance previously. To ensure I'm on the same page I'd like to gather a little more information, when you have time to answer.
- Is the billing concern with Xfinity Internet, or Xfinity Mobile?
I did want to help get the proper expectations set up that with Xfinity Internet, there is a data threshold of 1.2 Terabytes of data for most areas, The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.: https://www.xfinity.com/learn/internet-service/data .
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
•
1.9K Messages
2 months ago
Hello, @user_076eae. I'm sorry to hear you're having a negative experience with our service. Can you please elaborate on what's going on? How can I help turn things around?
2
0
user_ubswdx
1 Message
1 month ago
My experience with Xfinity Mobile has been nothing short of infuriating. During Black Friday, I was informed of a promotion they were offering to their internet service customers. The deal was supposed to include a discounted price for one phone line and a second line "free" of charge, all for approximately $55 a month. I decided to take advantage of this offer and switched from a provider that both my husband and I were perfectly happy with. Big mistake.
The first bill I received from Xfinity Mobile was exorbitantly high—nothing close to what was promised. When I called to inquire, I was told that the promotion "never existed." After spending an exhausting six hours on the phone and being bounced between five different representatives, it was eventually confirmed that the promotion did, in fact, exist at the time I signed up. They adjusted my bill, which I thought had resolved the issue.
Unfortunately, the nightmare didn’t end there. Just a month later, I received yet another outrageous bill, this time three times the amount of the adjusted rate. Once again, I found myself on the phone with customer service, this time spending over an hour trying to address the problem. To my disbelief, they again claimed the promotion did not exist.
The complete lack of communication within the company, the negligence, and the unapologetic incompetence are beyond disgusting. I wouldn’t recommend Xfinity Mobile’s services to my worst enemy. As soon as I’m off the phone, I’m switching back to my previous provider, Metro, where my husband and I never had issues like this.
Xfinity Mobile’s business practices are deceptive, unprofessional, and outright frustrating. If you're considering their services—don’t. Learn from my mistake and save yourself the headache.
0
0
user_jkqy55
1 Message
14 days ago
Xfinity/Comcast, [Edited: "Inflammatory"]! AI is all they have for any kind of assistance, and the only way to get a human is for new accounts!! The Now prepaid service, they can't take a payment for say they 1800Xfinity, has nothing to do with it. Always point you in the direction of downloading the Xfinity app, I don't want to... Just take a payment restore my service and shut up, few years ago my information was leaked and after settlement all that was offered nothing, a sign off on documents and after fees, may get less than 0.00, thanks a lot for insuring my name, address, birthdate, and social is NOT, secure.. [Edited: "Inflammatory"]
(edited)
0
0
user_h48we1
Visitor
•
1 Message
7 days ago
My experience with Xfinity so far is horrible. Be very careful dealing with them. I sighed up for introductory rate of $25 with tax $27.99 first 2 months billing was correct but then to my amazement they added $100 per month for 2 months before i caught them. I kept using there chat but that is totally worthless. They never give a straight understandable answer on chat. I finally got a real person that not willing to fix overcharging but changed me to a unlimited plan that I thought we had from the start. I would recommend using Century Link which I have in South Fork Co and it is cheaper and works better!
1
0