Hello, @user_076eae. I'm sorry to hear you're having a negative experience with our service. Can you please elaborate on what's going on? How can I help turn things around?
We were informed about the current special of cable and internet expired. I called customer service who hard sold the target debit or credit card that required prepay for 6-12 months, something we did not like. We were told if we only got internet service it’ll be around 80 dollars a month. We hung up to think it over and when I called back an hour later, we’re told it’ll be 140 dollars a month. We feel we’re lied to, my being an xfinity customer for more than a decade is worth nothing and the rude person kept on addressing me ma’am. We’re thinking of ditching xfinity after a horrible experience.
Thank you for sharing your recent experience with us. We do not have an option for customers to pre-pay service for any length of time to receive a special discount or promotion. We do not offer a Target debit or credit card either nor would we request you to pay services using that payment method only. It would appear you were in contact with some bad actors that were attempt to get you to purchase Target gift cards on their behalf. When you mention you called us and/or called back, did you use our main number 1-800-934-6489 or a different one?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My experience with Xfinity Mobile has been nothing short of infuriating. During Black Friday, I was informed of a promotion they were offering to their internet service customers. The deal was supposed to include a discounted price for one phone line and a second line "free" of charge, all for approximately $55 a month. I decided to take advantage of this offer and switched from a provider that both my husband and I were perfectly happy with. Big mistake.
The first bill I received from Xfinity Mobile was exorbitantly high—nothing close to what was promised. When I called to inquire, I was told that the promotion "never existed." After spending an exhausting six hours on the phone and being bounced between five different representatives, it was eventually confirmed that the promotion did, in fact, exist at the time I signed up. They adjusted my bill, which I thought had resolved the issue.
Unfortunately, the nightmare didn’t end there. Just a month later, I received yet another outrageous bill, this time three times the amount of the adjusted rate. Once again, I found myself on the phone with customer service, this time spending over an hour trying to address the problem. To my disbelief, they again claimed the promotion did not exist.
The complete lack of communication within the company, the negligence, and the unapologetic incompetence are beyond disgusting. I wouldn’t recommend Xfinity Mobile’s services to my worst enemy. As soon as I’m off the phone, I’m switching back to my previous provider, Metro, where my husband and I never had issues like this.
Xfinity Mobile’s business practices are deceptive, unprofessional, and outright frustrating. If you're considering their services—don’t. Learn from my mistake and save yourself the headache.
XfinityRaul
Official Employee
•
1.8K Messages
1 month ago
Hello, @user_076eae. I'm sorry to hear you're having a negative experience with our service. Can you please elaborate on what's going on? How can I help turn things around?
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user_ubswdx
1 Message
16 days ago
My experience with Xfinity Mobile has been nothing short of infuriating. During Black Friday, I was informed of a promotion they were offering to their internet service customers. The deal was supposed to include a discounted price for one phone line and a second line "free" of charge, all for approximately $55 a month. I decided to take advantage of this offer and switched from a provider that both my husband and I were perfectly happy with. Big mistake.
The first bill I received from Xfinity Mobile was exorbitantly high—nothing close to what was promised. When I called to inquire, I was told that the promotion "never existed." After spending an exhausting six hours on the phone and being bounced between five different representatives, it was eventually confirmed that the promotion did, in fact, exist at the time I signed up. They adjusted my bill, which I thought had resolved the issue.
Unfortunately, the nightmare didn’t end there. Just a month later, I received yet another outrageous bill, this time three times the amount of the adjusted rate. Once again, I found myself on the phone with customer service, this time spending over an hour trying to address the problem. To my disbelief, they again claimed the promotion did not exist.
The complete lack of communication within the company, the negligence, and the unapologetic incompetence are beyond disgusting. I wouldn’t recommend Xfinity Mobile’s services to my worst enemy. As soon as I’m off the phone, I’m switching back to my previous provider, Metro, where my husband and I never had issues like this.
Xfinity Mobile’s business practices are deceptive, unprofessional, and outright frustrating. If you're considering their services—don’t. Learn from my mistake and save yourself the headache.
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