Visitor
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2 Messages
How to leave a review
I have had the worst experience today. After being with the company for so long I will be going else where.
I had to talk to 8-9 different people and still couldn't get my internet transferred. I have been talking to people since 9:25 a.m. and right now just got off the phone and it's 2:07 p.m. I even went as far as to try to speak to a supervisor and his phone stopped working. The 8th person name was Allisha and she was very rude when I asked her if I could speak to a "higher up". She just kept talking over me saying "how can I help you?" Everytime I said "Can I speak to a "higher up".
No one should have to experience this from a company!!! I am just so upset. I will be going elsewhere.
XfinityJorge
Official Employee
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3K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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