Visitor

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1 Message

Friday, July 11th, 2025

How to get to speak to a customer representative

I need to find out the cost of using xfinity router and possibly having it installed.  Why is it so difficult to get an answer?

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Official Employee

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1.7K Messages

22 days ago

Hey @user_1f41eu , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the gateway rental. The gateway rentals are $15.00 a month or Xfi complete is $25.00 a month which includes the gateway and unlimited data. If you would like to learn more about this on your specific account, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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