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user_3007c1
1st Topic

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2 Messages

Wednesday, October 6th, 2021 2:56 PM

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How to get service technician to come to my house

I am not tech savy. I need a technician to come to my house to set up a TV box and to add a longer cable so that I can move another TV

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3 years ago

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CCAbbie

Problem Solver

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1.4K Messages

3 years ago

@user_3007c1

 

Hello and thank you for taking the time to reach out! You reached the right team, and I can get this set up for you.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help

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user_3007c1

Visitor

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2 Messages

@XfinityAbbie 

I could not find where to click to send a private message.  "Direct messaging chat icon"

3 years ago

0

XfinityThomasC

Official Employee

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1.9K Messages

To Direct message make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d2da6b

Visitor

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1 Message

3 years ago

i need to have help, my tv comes on and then it gets all garbled up. i have been a comcast customer for over 20 years, i am a senior citizen and need some help with this.  [Edited: "Personal Information"]

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(edited)

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XfinityArmand

Official Employee

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1.8K Messages

Hello there @user_d2da6b!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum!  We are so glad to hear from you and want to assist in any way that we can.  No worries!  You have reached out to the right team, and we are going to get you squared away.  Let's get started!  First, in a private message, could you please provide me with your full name and complete service address (city state and zip code included)?  That way I will be able to access your account to take a look at what the issue is.

 

 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3Dktss6 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_cbf254

Visitor

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1 Message

3 years ago

I want to schedule an Appt  for hooking up my cable

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