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JIvar
1st Topic

2 Messages

Monday, July 20th, 2026 6:25 PM

How to get new multi-gig speeds activated

Hey,

My address have been activated with the latest multi-gig speeds. How do I go about getting my speeds upgraded?

Question

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Updated 

15 hours ago

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XfinityCliff

Official Employee

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426 Messages

15 hours ago

Hello @JIvar, and thanks for reaching out with such a great question to our Xfinity Community forums,

and I can understand the excitement of seeing your area upgraded for multi-gig speeds. 😊

If your location has recently been updated to full duplex, there are a few self-service options you can review first:

 - Check available plans through the Xfinity app or by signing in to your account online to see if multi-gig speed tiers are available for your address.
 - Review your equipment to make sure your modem or gateway supports the speed tier you're interested in. Older devices may not be capable of delivering multi-gig speeds.
 - If you're using your own modem, verify that it's on the approved compatible device list and supports the new speeds.

Our list of devices certified for enhanced speeds may also be of some help. 

For example, if you're currently subscribed to a 1 Gig plan, you may see options to upgrade to a higher speed tier directly through the app. Likewise, if your equipment isn't compatible, the app may recommend eligible replacement devices.

If you'd like us to review your account, available speed tiers, and equipment eligibility, please send us a Direct Message* with your full name and service address. We'd be happy to take a closer look and help determine the best path to getting those new multi-gig speeds activated.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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