Visitor
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1 Message
How to get Infinity to repair cable line cut by Clearwave?
A Clearwave construction crew cut the main Xfinity cable on Mackinac Road in Homer Glen this afternoon. This is affecting multiple homes. This is not an in-home service issue. Please escalate this as a construction-damaged cable requiring an outside plant/maintenance crew. We need an external repair crew to fix an external issue that Clearwave said happened because Xfinity did not mark its cables as the other utilities did. We are shocked at Xfinity's poor response, even after we explained we rely on home internet for work.
EG
Expert
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119.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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3.2K Messages
3 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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