Visitor
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1 Message
How to get damaged pedestal repaired?
The pedestal in my yard is damaged and is a safety concern. What steps do I need to take to get it repaired?
Visitor
•
1 Message
The pedestal in my yard is damaged and is a safety concern. What steps do I need to take to get it repaired?
XfinityJustinM
Official Employee
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1.2K Messages
2 hours ago
Hi @user_i51w2l,
You've already started by coming to the right place for help. We can create a damaged pedestal ticket to have our field team repair the pedestal. To get started, Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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