phyllis0529's profile

New Poster

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1 Message

Thu, Aug 20, 2020 12:00 AM

How to get a Xfinity 4k - XG1v4 Cable Box?

I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box.  How do I go about the exchange?

Responses

ComcastChe

Official Employee

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6.1K Messages

4 m ago

Hi @Shagerdash, @DannyPe, and @BWeb! Thanks for using the Xfinity Forum to request a 4K DVR. If you haven't received one yet, feel free to send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.

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New Poster

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2 Messages

3 m ago

@ComcastChe - I have this same issue and to say the least its been a nightmare trying to get my HD box swapped out for a 4k one. Been to two stores without success and eventually referred to go online. Agent lied to me the box had been shipped but really did nothing. Very frustrating experience overall.

Regular Visitor

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1 Message

3 m ago

Hello Team,

I have experienced quite a fun experience of sending and receiving boxes with xfinity via the online chat and phone calls. I have been unable to get the correct box for 4K content. Now online chat claims that are unable to send the boxes and my local store also is unable to get the 4K box. Running out of options. Please help.

Thank you!

Official Employee

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152 Messages

3 m ago

Greetings, @MiltE, @Bkistler08, and @saponifyde!

I can look into your concerns about upgrading to a 4K device. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

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New Poster

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1 Message

3 m ago

Greetings. I am also looking to upgrade an existing xfinity box to the 4K version. Can you point me in the right direction?

 

Milt

Regular Visitor

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1 Message

3 m ago

Replying so I can also PM for a new box... thanks!

Official Employee

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171 Messages

3 m ago

Hey there, greensys, I am so happy to hear that you are a new Comcast customer and your are enjoying all of your services! Welcome to the family! We would be happy to assist you with your interest in our 4K box. Can you please send us a Private Message with your full name and full address, so we can pull up your account?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

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Regular Visitor

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1 Message

3 m ago

Hi Comcast,

 

I recently signed up for Comcast service and am very happy with the content and apps.  I have a XG1v3 DVR box and the fan inside the box is noisy and loud, sounds like it is malfunctioning, and drowns out the volume of the television at reasonable levels.  I would like to inquire on the feasibility of getting the newer XG1v4 box that supports 4k for my televion and also has no fan and a solid state hard drive with no moving parts.  Please inform me on the best possible way to upgrade to this XG1v4 device via a standard shipping method.

 

Thank you in advance for your help!

 

New Poster

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1 Message

3 m ago

Hello. I am also looking to upgrade an existing xfinity box to the 4K version. Can you help me as well?

Official Employee

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182 Messages

3 m ago

Hello, @Mcnaugjm. I would be happy to help with getting a new 4K box out to your home. I have it and enjoy the awesome picture quality. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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4 Messages

3 m ago

I tried ordering a XG1v4 box to replace my XG1 about a month ago. I was told it was ordered but it never arrived. I called back later and a different rep told me the order was not approved.  Can someone from Xfinity help clear this up. I have a 4K tv and would like to get 4K content. 

Official Employee

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116 Messages

3 m ago

Hello, and thank you for bringing this to our attention! We'd love for you to get a 4K box as well, so you can fully enjoy your 4K TV. In order to assist you, please create your own post in our forums, and then wait for us to request a Private Message. To see more on our forum guidelines, please visit https://comca.st/3q2WzJ1. Thanks! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

I also need a 4K box from Xfinity. How do I go about getting one?

Official Employee

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204 Messages

Hello, @! Thank you for reaching out to us today over our Community Forums! We would be more than happy to help get you a 4K TV box. 

 

Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

 

Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Bruce3431

Frequent Visitor

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11 Messages

I as well need a 4K box as we just purchased a 4K television. Can you help? Thank you!

Official Employee

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165 Messages

Hello @Bruce3431 and thank you! I really appreciate you being a member of the Comcast Family! 4K cable boxes can be sent out to you via direct mail or you can pick one up at your local service center free of charge. To have one shipped out please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the private chat session. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Bruce3431

Frequent Visitor

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11 Messages

Hi Thomas ... I tried to send you a PM but your system did not recognize "ComcastThomasF" ...

Official Employee

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2.5K Messages

Please try to search for 'Xfinity Support' instead (after clicking on the chat icon) and see if you're able to initiate a chat with us that way. Sorry about that! I wanted to share this with you as well: https://comca.st/3xqFddX. We have 4K DVR boxes, as well as 4K non-DVR/additional outlet boxes. Talk soon! Let me know if you run into any further trouble getting in touch with us. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

24 d ago

Hello,

I just signed up for Xfinity yesterday and my installer mentioned that I would need to reach out to customer service to get 4K boxes.

He did not have any and was not aware I had 4K TV's.

Please assist, thanks!

ComcastAmir

Official Employee

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6.3K Messages

Hello user_d34ca2, Welcome to the Comcast family! Thanks for taking the time out of your busy day to get the concern addressed, we can certainly get the 4K cable boxes sent out to you via direct mail or you can pick one up at your local service center free of charge. To have the equipment shipped please send me a private message by clicking the chat icon located in the top right corner on your forums page.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

14 d ago

Currently with xfinity and would like a 4K box, can someone help with that?

Official Employee

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344 Messages

@ Thanks for taking the time to reach out to us regarding your need for a 4k cable box. I would love to review options to get you a 4k device. As always you can visit any service center https://comca.st/3nuyJ9j will tell you which locations are nearest to you and their hours available to pick up a device. If you would like to have a device shipped please reach out to us through private message with your first and last name, name on the account if different and service address. 

(The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)
Click the Private Message icon
Click the New Message icon
This will give you an empty "To" line. Type in "Xfinity Support" and then select Xfinity Support from the list. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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