How to get a Xfinity 4k - XG1v4 Cable Box?

Hi @Shagerdash, @DannyPe, and @BWeb! Thanks for using the Xfinity Forum to request a 4K DVR. If you haven't received one yet, feel free to send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.

@ComcastChe - I have this same issue and to say the least its been a nightmare trying to get my HD box swapped out for a 4k one. Been to two stores without success and eventually referred to go online. Agent lied to me the box had been shipped but really did nothing. Very frustrating experience overall.

Greetings, @MiltE, @Bkistler08, and @saponifyde!

I can look into your concerns about upgrading to a 4K device. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

Greetings. I am also looking to upgrade an existing xfinity box to the 4K version. Can you point me in the right direction?

Milt

Replying so I can also PM for a new box... thanks!

Hey there, greensys, I am so happy to hear that you are a new Comcast customer and your are enjoying all of your services! Welcome to the family! We would be happy to assist you with your interest in our 4K box. Can you please send us a Private Message with your full name and full address, so we can pull up your account?

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

Hi Comcast,

I recently signed up for Comcast service and am very happy with the content and apps.  I have a XG1v3 DVR box and the fan inside the box is noisy and loud, sounds like it is malfunctioning, and drowns out the volume of the television at reasonable levels.  I would like to inquire on the feasibility of getting the newer XG1v4 box that supports 4k for my televion and also has no fan and a solid state hard drive with no moving parts.  Please inform me on the best possible way to upgrade to this XG1v4 device via a standard shipping method.

Thank you in advance for your help!

Hello. I am also looking to upgrade an existing xfinity box to the 4K version. Can you help me as well?

Hello, @Mcnaugjm. I would be happy to help with getting a new 4K box out to your home. I have it and enjoy the awesome picture quality. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

I tried ordering a XG1v4 box to replace my XG1 about a month ago. I was told it was ordered but it never arrived. I called back later and a different rep told me the order was not approved.  Can someone from Xfinity help clear this up. I have a 4K tv and would like to get 4K content. 

Hello, and thank you for bringing this to our attention! We'd love for you to get a 4K box as well, so you can fully enjoy your 4K TV. In order to assist you, please create your own post in our forums, and then wait for us to request a Private Message. To see more on our forum guidelines, please visit https://comca.st/3q2WzJ1. Thanks! 

I also need a 4K box from Xfinity. How do I go about getting one?

Hello,

I just signed up for Xfinity yesterday and my installer mentioned that I would need to reach out to customer service to get 4K boxes.

He did not have any and was not aware I had 4K TV's.

Please assist, thanks!

Currently with xfinity and would like a 4K box, can someone help with that?