phyllis0529's profile

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1 Message

Thu, Aug 20, 2020 12:00 AM

How to get a Xfinity 4k - XG1v4 Cable Box?

I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box.  How do I go about the exchange?

Responses

Rustyben

Expert

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24K Messages

9 m ago


@phyllis0529 wrote:

I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box.  How do I go about the exchange?


fastest way is to swap the box and power cord (not remote nor HDMI cable) at your local xfinity store. 

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Official Employee

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6.7K Messages

8 m ago

Hello phyllis0529. Thank you for creating a post on our Forum. If you still need assistance with ordering an XG1v4 4K DVR, I can help. Please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

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Regular Visitor

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1 Message

6 m ago

Hello, I am also trying to upgrade my xfinity box to 4K. My 4K tv is connected to a satellite receiver box. Do I need to upgrade both the main dvr and satellite boxes? Will my other non-4K tv’s still work?

Official Employee

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2.5K Messages

5 m ago

Hi there, Adg2020. You can upgrade each box that is connected to a 4K TV. You don't have to replace all boxes. Does that help?

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New Poster

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1 Message

5 m ago

@ComcastJoeTru I, too, would like a XG1V4 box. I have both a 4K TV and Reciever. I didn't see any PM email link on your profile page. Can you help me out?

 

Thanks.

Regular Visitor

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3 Messages

5 m ago

Good Evening, I too have upgraded to a 4K tv and would like to upgrade to a 4K box. Please advise!

Regular Visitor

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3 Messages

5 m ago

@ComcastMorgan  @ComcastJoeTru  I upgraded to a 4K TV and discovered my current box isn't 4K. Can I get some help upgrading to a 4K box please?

New Poster

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1 Message

5 m ago

@ComcastJoeTru In the same boat that would like the 4k dvr and did not see a way to message you. Thanks!

Again

Expert

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25.5K Messages

5 m ago

All ---

 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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185 Messages

5 m ago

@Adg2020 , @Spinbowler300 , @BadChuel  , @andrew28 

Hi all! Step one is to make sure that you meet the eligibility requirements for 4K services.  If your TV is 4K compatible then, as @Rustyben stated earlier in this thread, the quickest option will be to swap the box and power cord at one of our stores. You can even set up an appointment to make it easier! If you are unable to then those that I have tagged can click on my handle (ComcastGina) and send your name and the address so we can get it ordered for you. We appreciate your patience with us here! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

5 m ago

Hi @ComcastGina,

 

I was actually able to speak with someone on the phone just this morning and get a new 4K box shipped out. Assuming the right thing arrives in a couple of days, I should be good-to-go. Thanks!

Regular Visitor

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1 Message

5 m ago

I am in need of getting my old DVR replaced with the XG1v4 also.

 

I was just doing the Xfinity chat to try and get one ordered but the agent's English was a bit off and is unclear if he actually ordered one for me let alone if it is the XG1v4 that we need.

 

Can you folks at Comcast help me with this to make sure we are set up properly and get the XG1v4 sent to us and so we can send our old one back? @ComcastGina ?

Regular Visitor

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1 Message

4 m ago

Hi,

 

i went through quite an ordeal unsuccessfully trying to get the XG1v4 box. Initially I had to drive to several stores around Atlanta trying to find the subject box that wasn't in stock anywhere even though customer service was telling me it wa sin inventory. Subsequent to that I asked it to be ordered and even though I asked for XG1v4 I got Xi6 first and then XG2v2(which by the way is identical to what I have already). Anyway amopnt all this disfunction this forum remains my only hope of getting the box and would greatly apprecaite if somebody contacts me with assistance.

 

New Poster

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1 Message

4 m ago

I am also in need of a 4k reciever. I have visited my local store several times and am informed that they don’t have any and don’t know when they will be getting them. I would much prefer to order one and return my current box once the new one arrives, as opposed to driving to the Xfinity store twice a week and hoping for the best. Any help would be greatly appreciated.
ComcastRob

Official Employee

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251 Messages

4 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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