U

Visitor

 • 

1 Message

Thu, Dec 16, 2021 9:30 PM

Closed

How to fix fallen or cut lines to building

A storm caused us to lose our cable line to our building. Pg&e came out and just cut it and left. Now we have no internet. 

XfinityMikeB

Official Employee

 • 

817 Messages

1 year ago

Hi @user_e44468, thank you for reaching out. I know how important it is to address the cut lines you mentioned after the recent storm.  You've reached the right place for help.  I would be happy to investigate this further. Can you send me a direct message me your address and name?

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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