Visitor
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1 Message
How to find which device I need to return?
I keep getting the message Hi, Xfinity here. Please return your Xfinity equipment. Act now to prevent unreturned equipment charges. https://xfinity.com/returns Txt help or stop
Msg&DataRatesMayApply
How do I know which device it is asking to return. I can't chat with an agent as the useless Xfinity bot keep asking for irrelevant options
XfinityArmand
Official Employee
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2.3K Messages
20 days ago
Hello @user_eqzywz! Thank you so much for taking the time to reach out to Xfinity Support! We're so glad to hear from you and want to assist in any way that we can with your service concerns. No worries! You have reached out to one of the best teams to help get things squared away. Have you had any recent changes made to your account? Sometimes that can generate a notification if any equipment was involved in that account change. We are always glad to get a look at things for you and let you know that devices need to be returned. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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