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user_g5yyln
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Tuesday, March 4th, 2025 1:46 PM

how to find buried coax cable

I have found portions of coax cable running to two different locations. One runs towards an old Cablevision terminal, the other towards a power pole. How can I determine which is the active cable? 

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4 months ago

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XfinityPeterH

Official Employee

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2K Messages

4 months ago

 

user_g5yyln Hey I have been in that situation before. What I did was plugged my equipment into each outlet and found out what one had a connection, I did however not find one so I had to reach out for a tech to come help. Let us know if you need assistance. We are here for you. 

 

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user_g5yyln

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I'm actually trying to find out which of the two cables are "active." I don't want to accidently dig up the one that services the house.

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4 months ago

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EG

Expert

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111.2K Messages

4 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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user_g5yyln

3 Messages

Thank you for moving my post to the correct section. I hope someone will be able to help me.

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4 months ago

XfinityAlfonso

Official Employee

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1.7K Messages

To be able to tell which is active, we'd need a tech onsite. We can help set that up for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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EG

Expert

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111.2K Messages

@user_g5yyln​ 

Quite welcome ! 😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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4 months ago

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