How to file a complaint with corporate?

I have had the worst experience with Comcast and I want to file a complaint. How do I do that?

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EG

Expert

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115.3K Messages

3 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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4K Messages

3 months ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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U

user_75w2e5

Visitor

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1 Message

13 hours ago

I called customer service to ask for a tech to be sent to my home. I been having outages every day. I have not good service since September 2025. The customer service representative told it would cost too much to send a tech. He sent me a new modem which I have not been able to get hooked up. I am really upset with Xfinity 's service. [Edited: Personal Information] I am considering changing to a different provider

(edited)

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XfinityAlfonso

Official Employee

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2.3K Messages

Hello user_75w2e5 thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! We are so sorry to hear about the repeat issues with your services. Since you were sent a new modem, was the issue mainly with your internet services? When you say "outages" is the modem resetting, or are you experiencing delays/slowdown?

We are happy to help in any way we can, so that we can truly earn your business and loyalty.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging

** Also, please be aware of our Xfinity Forum Guidelines as we want to ensure this is a safe and accessible place for all Xfinity customers**

Keep yourself protected – Our Official Employees are helping in various areas of the community. For account specific questions, we may need to authenticate your account, for your security and the security of your account we will always do this via a private message. To keep yourself and your account secure please avoid posting that personal information in public posts.

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12 hours ago

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Customer Service

user_3wk803

How to file a complaint with corporate?

EG

XfinityDena

user_75w2e5

XfinityAlfonso

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