Visitor
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3 Messages
How to email a complaint against an Xfinity Service Technician
How do I email a complaint against an Xfinity Service Technician? I have called multiple times and have been on the phone for too long, bounced around from person to person. I am supposed to receive call backs from supervisors, but never do. I get caught up with the Xfinity Chatbot that does not know how to help me. The automated phone systems get me caught in loops. I want to make this simple. I writeup my complaint via an email and then someone can call me back to discuss.
XfinityFrank
Official Employee
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1.3K Messages
1 year ago
Hey there, add16RLo! Thanks for reaching out to us here on the community forum! Firstly, I am sorry to hear you had a bad experience with one of our technicians and trouble calling in. This is definitely not what we want for you. We can absolutely assist in getting this report to the proper folks! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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