Visitor
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1 Message
How to Direct Message
I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this.
Visitor
•
1 Message
I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this.
XfinityAldrik
Official Employee
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2.7K Messages
10 hours ago
Thank you for reaching out to us @Ereyes3xx! I see that you’ve also sent us a direct message regarding needing assistance with updating the name on the account. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to be invited to send us a Direct Message. We will be responding to your direct message soon.
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XfinityFrank
Official Employee
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2.7K Messages
1 hour ago
@Ereyes3xx, we want to thank you for reaching out on the Community Forum for help with account identity and details on how to transfer an account. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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