Need to downgrade from triple play to internet only
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
Thank you for posting on our community forums, user_ymjmla. We can help with your request. I see you already sent a direct message with your account information. We'll continue the conversation there.
As a reminder, sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Again
Expert
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34.5K Messages
4 hours ago
@user_ymjmla
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XfinityDilary
Official Employee
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3.5K Messages
3 hours ago
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