user_rvlbvi Hi there! Thank you for using our Forums and we are here to work together with whatever is going on. To get started can you send us a DM with your name and address? To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
user_7fnbkn Thank you for keeping us posted. You may need to sign into the forum before you see the option to send a DM. What's currently going on with your Xfinity service? We can help with general information and troubleshooting in public.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I spent over an hour on the phone with a representative planning to transfer my lines over to Xfinity mobile. Got my plans selected and new phones picked out in order to upgrade our phones when we switched. Only to be told that the limit I was approved for was not enough to cover 2 phones. I have excellent credit (over 800) and have NEVER had issues getting financed or approved for anything in my life. I was told there was nothing he could do and any attempts we made to talk with someone the chat was abruptly ended. I did have to unfreeze my credit to do the soft pull so that's the only thing I can think of that would affect this. But also seems to be a relatively common problem. I was told I could try again in 30 days (which seems different than what a lot of people have been told) but I have also seen that a lot of people waited and still had issues with getting the needed limit.
XfinityJorge
Official Employee
•
3K Messages
1 day ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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